Tesla Solar Customer Service Hours

Donotpay Can Get In Touch With Tesla Customer Service Easily

When you have an issue with a company, you wish to get instant attention and your problems solved as soon as possible. However, that might not be the case at Tesla since the company customer serves all the consumers with complaints.

Due to the high influx of customer care requests, the waiting line can be hours long or more. DoNotPay helps you beat the wait time by jumping the phone line and connecting you to customer care within minutes of the request.

Here’s how you can use DoNotPay to skip Tesla’s phone queue:

Tesla Solar Panels Cost And Payment Options

Tesla provides a cost calculator online that estimates the cost of solar panels based on your address and average monthly electric bill. Teslas pricing falls toward the higher end of the average cost for solar panels. According to the Solar Energy Industries Association, the average price of a 6-kilowatt-hour system ran between $16,000 and $21,000 in 2021.

We obtained quotes from Tesla for a 2,000-square-foot home in Dallas with an average monthly electric bill of $170. The roof space is approximately 2,329 square feet. Each price also includes one Tesla Powerwall, quoted at $10,000.

You can obtain a quote from Tesla Solar on its website after providing your homes address and average monthly electricity bill. To obtain a more accurate estimate, you need to contact the company and undergo a virtual survey with a customer service representative. This process involves going over your energy needs and surveying your property through satellite.

Tesla customers always own their systems through a cash purchase or loan in select states.

Recommended Reading: All In One Solar Street Light

The Best Alternative To Tesla Solar Panels

If youre looking at alternatives to Tesla solar panels, you could consider options from similar solar panel manufacturers like Sunpower or Sunrun. Those companies dont have the same number of complaints that Tesla does.

Alternatively, if youre looking for something even better than solar, you can consider other options for sustainable and renewable energy production, like the groundbreaking products made by Alternative Sustainability.

The ECap Rack, for example, is a self-contained unit that can produce much more energy than a solar panel array without taking up any roof space. Better yet, they fit in an overall smaller footprint, saving you space.

Using the same general principle as giant wind turbines, the ECap Rack is an air-powered turbine that can be fitted on top, inside, or near a residential home, taking up just 7.5 square feet of floor space. Once its there, it uses the power of air to generate clean energy. Its like a giant wind turbine, just on a much smaller scale.

The ECap Rack has the key benefit of solar panels: namely, the ability to generate renewable energy using an existing resource that you already have access to. However, it comes with none of the downsides.

For one, the ECap Rack works whether theres sunlight or not. A single ECap Rack can produce up to 3,000 watts. To match that with solar energy in a year, you would need at least 40 solar panels rated at 300 watts. Think of the space that you can save.

Also Check: How Many People Have Solar Panels

Read More About Energy From Cnbc Pro

, saying the acquisition amounted to a bailout for Musk and his family’s other businesses.

While the judge won’t deliver his verdict in the derivative shareholder lawsuit until early next year, Musk testified the SolarCity deal was essential to achieve Tesla’s vision. He denied SolarCity had been in dire financial straits before Tesla acquired the business.

Today, there’s growing demand and fresh government support for residential and commercial solar throughout the United States.

But Tesla still isn’t mass producing and installing large numbers of the Solar Roof tiles. Most of the growth in its Energy division has come from its energy storage systems — from backup batteries for homes to big batteries for utility-scale projects. Most of its residential solar revenue comes from installations of traditional panels.

CNBC interviewed industry experts and recent Tesla solar customers, to find out how the company is delivering on its solar promises. Their experiences were mixed, with customers in Washington, New York and California bemoaning poor customer service and unexpected issues with the installation of their solar panels, and others praising Tesla for making cars and systems that enable them to run on sunshine.

Tesla did not respond to multiple requests for comment on this story.

Watch the video to hear their stories in full.

Average Tesla Solar Panels Cost: $9000 To $36000

If youre lucky enough to live somewhere with abundant sunshine, you might be able to offset your monthly electric bill with a small 5 kW to 7 kW system. Such systems cost an average of $9,000 to $11,000.

If you live in a cloudy climate or your energy bills are higher than average, youll need a larger 10 kW to 15 kW system. These systems are more expensive, with average costs between $20,000 and $36,000.

Don’t Miss: Can You Pressure Wash Solar Panels

Tesla Cancels Solar Projects En Masse Scales Back Solar Division

Tesla has canceled solar projects en masse across the US as the company says that it is shutting down its solar operations in some markets.

After years of its solar business slowing down since acquiring it through taking over SolarCity in 2016, Teslas solar division was finally getting some momentum over the last few quarters.

However, the momentum was not without issue as Tesla had to stop scheduling solar roof projects in most markets in Q3. The automaker focused on deploying the product on new construction projects, like a large one in Austin.

Now we learn that Tesla is canceling many solar projects, including some in advanced stages, and the company is saying that it shutting down operations in some markets.

Over the last three days, Electrek has received half a dozen reports from Tesla Solar customers who have been informed by the company that Tesla would not be moving forward with their projects and canceling the order.

Those customers all received this email from Tesla this week:

Thank you for your interest in Tesla solar. Upon further review of your project, our team has determined that your home is in an area we no longer service. As we cannot complete your order, we have processed your cancellation. You will receive a full refund of any collected deposit within 7-10 business days to the card on file.

Electrek also learned that Tesla has laid off a number of employees in its solar scheduling, planning, and design department.

Our Take On Tesla Solar Panels

We gave Tesla a score of 79 out of 100 and found it to be the provider with the best availability, since it can serve homes across all 50 states, unlike many competitors.

Tesla offers solar panels with a sleek design that blends into your existing roof. Teslas transparent pricing information and detailed website makes it a smart choice for customers who want to learn more about solar panels without the help of a sales representative.

Compare the advantages and disadvantages of Tesla solar panels below.

Read Also: How Much Does Solar Cost In Las Vegas

Tesla Solar Panels Reviews From Actual Customers

Here are a few customer reviews weve pulled from the BBB:

A neighbor referred me to this firm as I had no idea where to start. Being retired, I was concerned about saving money in the now. The system that was built for me was able to save me 50% on my monthly electricity costs. Every dollar counts at my age, so I am more than happy to accept those savings.- Amirit R

I live in Las Vegas, Nevada. I had been doing my due diligence on solar companies here in Southern Nevada. I had been courted by a well-known company and sought another companys information on my own accord. My best friend recently discovered yet another solar company here in Las Vegas. For me, that was a third business, data that I could compare with the first 2 I had been considering. This third organization, TESLA ENERGY SOLAR, had the statistics and details for me to negotiate the deal ultimately. Once I decided, the professional workmanship and wonderful customer service have been second to none. The install team really takes pride in their craft, and communication has been the first rate. I wholly recommend Tesla Energy Solar.- AH

Tesla Solar Panels Faqs

Where are Tesla solar panels made?

Tesla partners with solar manufacturers to produce its own branded panels. Up until 2019, the majority of Teslas panels were produced by Panasonic in the Tesla Gigafactory in Buffalo, N.Y. However, the company unexpectedly made some internal changes and now outsources a good portion of its production to another manufacturer, Hanwha.

Hanwha is headquartered in China, and most of the panels from this manufacturer are produced in Jincheon.

How long do Tesla solar panels last?

Most tier-one solar panel brands are expected to last for around 30 years, and Tesla is considered a tier-one brand. When we estimate long-term energy savings, though, we typically use 20 years, as this is a bit more conservative, and wed rather under-estimate and have customers be pleased with their real-life results.

That said, Teslas product warranties last for just 10 years, including the coverage for Powerwalls, panels, inverters, mounting brackets, and the labor involved in the installation. The company also offers a 25-year warranty for solar production.

What are the benefits of Tesla solar panels?

Tesla panels come with quite a few upsides over the competition. First and foremost, Tesla is a technology giant that excels in new tech and innovation. Its panels are among the best in the industry in terms of efficiency.

How long has Tesla Solar been in business?

What solar inverter does Tesla use?

Don’t Miss: How To Fund Solo 401k

Should You Install Tesla Solar Panels

The real question, now that the first glimpses of Teslas new solar panels have been revealed to the public, is whether you should try to get a quote for them for your solar installation. First and foremost, no homeowner should make a final decision on their solar purchase without comparing multiple offers from different solar installers. Use a website like the EnergySage Solar Marketplace to find qualified solar companies near you and get quotes to give you an idea of what solar costs in your area.

How much are Tesla solar panels a month?

Depending on where you live, your home, wattage, and financing options, Tesla solar panels can range in monthly price from $50-$150 installations per month.

Why are Tesla solar panels so cheap?

Tesla solar panels are so cheap because of their easy ordering process. They have a price match guarantee when compared to other companies.

Is Tesla offering free solar panels?

Tesla does not have free solar panels.The Powerwall solar battery system by Tesla is designed to qualify for the Federal Tax Credit, giving it the possibility of being effectively free.

What brand of solar panels does Tesla use?

Tesla uses their own brand of solar panels as of 2021 including the H Series and S Series.

What Solar Panels Does Tesla Solar Panels Use

Many companies that simply install solar panels will partner with brands like LG or Panasonic to use their specific options on the roof of homes around the country. However, Tesla creates their own 425-watt panels that they use in specific grid patterns on customers homes.

Solar panels from Tesla are very sleek looking, and the visible grid is less obvious than it is with other providers. These panels weigh 47.4 pounds, and they have a black anodized aluminum frame. Each of the panels is 82.4 x 40.9 x 1.57 .

The operating temperature of a Tesla solar panel is between -40°F to +185°F. This ensures that energy usage will not be an issue regardless of your location. From New York to Alaska to Florida, Tesla solar panels are built to last.

Also Check: Is Solar Really Worth It

Do You Believe That The Tesla Powerwall Should Be Purchased In 2022

Its no surprise its no surprise that Tesla Powerwall is a top-selling solar battery. There are numerous advantages to the Powerwall over similar solar power source.

The Powerwall has its benefits however, it also has some drawbacks. Lets examine the advantages and disadvantages for this Tesla Solar battery.

Our Pick For Best Customer Experience Sunpower

Both SunPower and Tesla come with their downsides when it comes to customer experience. Both companies outsource installations, which can lead to varying levels of professionalism and communication.

We recommend SunPower over Tesla, as the company maintains more positive reviews. However, it only wins by a small margin.

Read Also: How Much Does Solar Energy Cost Per Month

Reputation Certifications And Accreditations

Look for highly respected solar installers in your area. Some companies could have poor reputations due to aggressive sale tactics or deceptive advertising.

The top companies will have certifications from the North American Board of Certified Energy Practitioners , one of the most prestigious certifications for a solar company. You can also check the Better Business Bureau for additional information about the companys reputation and accreditation.

Frequently Asked Questions About Billing

How do I pay my bill?

If you would like to make a payment online, log into your Tesla Account. Select ‘Billing.’ There will be a yellow Pay Now’ tab. Select ‘Pay Now’ and follow the instructions to finish making your one-time payment.

If you would like to pay by check, please include your job number, as listed on your invoice, in the memo line and mail all payments to the address included in your monthly invoice. Please note that this option takes the longest for processing .

How can I view my billing and payment history?

If you would like to view your billing and payment history, log in to your Tesla Account. Select ‘Billing Portal.’ Under ‘Useful Links,’ you can simply select Payment History or View Statements to access a breakdown of your payment history and an archive of past invoice statements.

How am I billed for my Power Purchase Agreement?

Your invoiced amount is based on how much energy the system produced in the previous calendar month. The varying monthly charge is calculated by multiplying the total amount of kWh that the system produced during the month by the rate per kWh per your contract. You may notice a higher bill in the summer when your solar system is producing the most energy. This energy is typically applied as a credit by your utility for usage later in the year.

Will my bill fluctuate with a Power Purchase Agreement?

Can I change my due date?

Will my utility rates change if I have a solar power system?

What is the Non-ACH fee listed on my bill?

Don’t Miss: How Much Do Solar Panels For Your Home Cost

Solar Citys Best Toll

This is Solar Citys best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Solar City agent. This phone number is Solar Citys Best Phone Number because 1,272 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 888-765-2489 include Returns, Cancel order, Change order, Track order, Complaint and other customer service issues. Rather than trying to call Solar City first, consider describing your issue first from that we may be able to recommend an optimal way to contact them via web or phone. In total, Solar City has 1 phone number. Its not always clear what is the best way to talk to Solar City representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

Is Tesla Solar A Good Deal

In terms of price and quality, lease and solar loan options, plus ease of ordering and installation, Tesla solar seems like the obvious choice.

However, the lack of customer service is slightly worrying, considering youll be dealing with Tesla for up to 25 years, and the lack of customization is not ideal either.

For those looking for a smaller solar setup, or a setup more specifically tailored to their needs, contacting your local solar installer may be a better choice.

Still, Tesla offers a solar system that is incredibly high quality for a surprisingly low price and will install it for you too.

Recommended Reading: How Much Money Will I Save With Solar Panels

Also Check: How To Get Sole Custody In Georgia

Final Verdict: Sunpower Vs Tesla

Generally speaking, we recommend SunPower over Tesla.

SunPower has some of the best equipment available, and it comes backed by a much longer and more comprehensive warranty than Teslas solar panels. SunPower will have a higher upfront system cost, but the quality still makes the larger investment well worth it.

The table below provides a quick look at how these companies stack up against each other.

Service Area & Availability

One of the things that help Tesla stand out is the availability across the entire United States. There are options for Tesla across 50 different states. However, it is worth mentioning that within each state, there are some pockets where Tesla solar installation is not offered. You will be able to check this on the Tesla website.

If Tesla service and installation are not currently available in your area, you can submit your information, and they will let you know when it does become available.

Recommended Reading: Do Teslas Have Solar Panels